SHIPPING & RETURNS
Standard delivery operates weekdays Mon - Fri 8am to 4pm.
All orders take approx 5-12 working days.
Unfortunately, we do not offer a Saturday service.
Return & Exchange Policy
Facial Cleansing Device + Steamer
If it doesn’t work for you, it doesn’t work for us.
Dezigner Skin online purchases may be returned if the product(s) is new and unopened within 30 days from the date of purchase for a full refund (less shipping and handling). Products must be presented in their original packaging without having been used, along with the gifts sent with the order, if applicable.
If you’d like to return an item purchased in a bundle or BOGO promotion, both items must be returned for a full refund.
Full refunds will be made on the products to the credit card used for the order.
Receiving your Refund
We'll process a refund after we receive and process your return.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
15 days for us to inspect and process your return
The time it takes your bank to process our refund request
We'll notify you via e-mail of your refund once we've received and processed the returned item.
All robes can be returned if they are in original packaging, not damaged and include labels.
Once labels are removed, all sales are final. skincare items can be returned with original packaging only.
Cancelling Orders & Modifying Orders
Once you place your order, you have one hour to cancel your order. We do not allow cancellations or modifications of your order once it has been finalized.
Please ensure all shipping and contact info is correct before submitting your order. Once your order has been finalized we will not be able to modify it.